Contact Us
Contact Us
Contact Us

Important notice – COVID-19: The Commission de la construction du Québec is covered by the government of Québec’s directive requiring the closure of all businesses and retail outlets, in effect until May 4, 2020. Some of the services that the CCQ offers to its clientele are, however, considered essential services.

  • Email service open
    • Via the online services, for workers, employers, and retirees already registered with the CCQ
    • Via the “Contact us” Web form
  • Phone service closed
  • Customer Services counters closed

To find out the status of our services, visit the page COVID-19.

Regional offices and telephone numbers 

Call centres

Main line: 1 888 842-8282
Dedicated line for employers: 1 877 973-5383 

Office hours
Monday to Friday: 
8:30 a.m. to 4:30 p.m.

Regional offices

  • Abitibi-Témiscamingue
  • Bas-Saint-Laurent—Gaspésie
  • Côte-Nord
  • Estrie
  • Mauricie-Bois-Francs
  • Montréal
  • Outaouais
  • Québec
  • Saguenay—Lac-Saint-Jean
  • SIÈGE SOCIAL

518, rue Giguère
Val-d’Or (Québec) J9P 6M4
Fax : 819 825-2192

See it on the map

Office hours
Monday 8 h 30 – 12 h
13 h – 16 h 30 
Tuesday Closed
13 h – 16 h 30
Wednesday Closed Closed
Thursday Closed 13 h – 16 h 30
Friday Closed
13 h – 16 h 30

188, rue des Gouverneurs
Rimouski (Québec)  G5L 8G1
Fax : 418 725-3182

See it on the map

Office hours
Monday 8 h 30 – 12 h
13 h – 16 h 30 
Tuesday Closed
13 h – 16 h 30
Wednesday Closed Closed
Thursday Closed 13 h – 16 h 30
Friday Closed
13 h – 16 h 30

598, boul. Laure, bureau 112
Sept-îles (Québec)  G4R 1X7
Fax : 418 962-7321

See it on the map

Office hours
Monday 8 h 30 – 12 h
13 h – 16 h 30 
Tuesday Closed
13 h – 16 h 30
Wednesday Closed Closed
Thursday Closed 13 h – 16 h 30
Friday Closed
13 h – 16 h 30

2700, rue Galt Ouest
Sherbrooke (Québec)  J1K 2V8
Fax : 819 565-5023

See it on the map

Office hours
Monday 8 h 30 – 12 h
13 h – 16 h 30 
Tuesday 8 h 30 – 12 h
13 h – 16 h 30
Wednesday 10 h – 12 h 13 h – 16 h 30
Thursday 8 h 30 – 12 h 13 h – 16 h 30
Friday 8 h 30 – 12 h
13 h – 16 h 30

125, rue des Forges, 5e étage
Trois-Rivières (Québec)  G9A 2G7
Fax : 819 693-5625

See it on the map

Office hours
Monday 8 h 30 – 12 h
13 h – 16 h 30 
Tuesday 8 h 30 – 12 h
13 h – 16 h 30
Wednesday 10 h – 12 h 13 h – 16 h 30
Thursday 8 h 30 – 12 h 13 h – 16 h 30
Friday 8 h 30 – 12 h
13 h – 16 h 30

1201, boul. Crémazie Est
Montréal (Québec)  H2M 0A6
Fax :1 833 341-6931

See it on the map

Office hours
Monday 8 h 30 – 16 h 30
Tuesday 8 h 30 – 16 h 30
Wednesday 10 h – 16 h 30
Thursday 8 h 30 – 16 h 30
Friday 8 h 30 – 16 h 30

225, Montée Paiement 
Gatineau (Québec)  J8P 6M7 
Fax : 819 243-6018

See it on the map

Office hours
Monday 8 h 30 – 12 h
13 h – 16 h 30 
Tuesday 8 h 30 – 12 h
13 h – 16 h 30
Wednesday 10 h – 12 h 13 h – 16 h 30
Thursday 8 h 30 – 12 h 13 h – 16 h 30
Friday 8 h 30 – 12 h
13 h – 16 h 30

700, boul. Lebourgneuf
Québec (Québec)  G2J 1E2 
Fax :1 833 341-6931

See it on the map

Office hours
Monday 8 h 30 – 16 h 30
Tuesday 8 h 30 – 16 h 30
Wednesday 10 h – 16 h 30
Thursday 8 h 30 – 16 h 30
Friday 8 h 30 – 16 h 30

1299, rue des Champs-Élysées 
Saguenay (Québec)  G7H 6P3 
Fax : 418 698-4715

See it on the map

Office hours
Monday 8 h 30 – 12 h
13 h – 16 h 30 
Tuesday 8 h 30 – 12 h
13 h – 16 h 30
Wednesday 10 h – 12 h 13 h – 16 h 30
Thursday 8 h 30 – 12 h 13 h – 16 h 30
Friday 8 h 30 – 12 h
13 h – 16 h 30

8485, av. Christophe-Colomb
Montréal (Québec)  H2M 0A7

See it on the map

Office hours
Monday 8 h 30 – 12 h
13 h – 16 h 30 
Tuesday 8 h 30 – 12 h
13 h – 16 h 30
Wednesday 8 h 30 – 12 h Closed
Thursday 8 h 30 – 12 h 13 h – 16 h 30
Friday 8 h 30 – 12 h
13 h – 16 h 30

Ask your questions to Customer Services online

Due to the current situation related to COVID-19, only requests concerning the services being maintained will be answered.

To find out the status of our services, visit the Web page COVID-19. Unfortunately, all requests related to other subjects will not be processed.

Please submit them once we return to normal activity.

If you have a login and password (PIN) for the online services, identify yourself and click on “Contact us” in the upper right-hand corner.

If you don’t have a PIN, use our form (but note that if your question is about something in your confidential file, we won’t be able to answer it).

Report a situation or make a complaint

Confidentiality assured

Personal information sent to the CCQ is confidential, in compliance with the provisions of the Act Respecting Access to Documents Held by Public Bodies and the Protection of Personal Information (CQLR, c. A-2.1). Only duly authorized individuals at the CCQ will have access to this information as part of their functions and solely for the purpose of processing your complaint or report. 

I want to: 

  • Report a non-compliant situation

    Any situation that does not comply with Act R-20 or the collective agreements can be reported to us by using a single electronic form that is simple and confidential. Here are some examples of situations that you may inform us about:

    • Under-the-table work
    • Harassment, intimidation, or threats
    • Irregular job placement or referral
    • Absence of RBQ licence for an employer or competency certificate for a worker
    • Solicitation or advertising related to the union vote done with the goal of getting a worker to join outside of the raiding period

     

    To make a report by phone: 514 593-3132 or, toll-free, 1-800-424-3512.

    Find out more about non-compliance reports and how they are processed

    Find out more about the new protection measures for people who report a situation of intimidation or violence on a construction site

    Fill out the electronic form

  • Make a salary complaint
    My employer owes me money or isn’t paying me according to the collective agreements in effect in the construction industry. My overtime hours are being banked or I am not being reimbursed for my travel expenses.

    Get the form
  • Make a service complaint

    Important notice – COVID-19: Until further notice, you must use only our online and print forms to report your dissatisfaction to us. Your application will be processed as soon as possible when our activities return to normal. Thank you for your comprehension. To find out the status of our services, visit the page COVID-19.

    If you are dissatisfied with our services or, in your view, your file has not been processed properly, you can send us a complaint online or by telephone at 1 866 736-6700.

    Complete the electronic form.

    You can also use our paper form.

    To contact us by mail or send us supplementary documents, the address is:

    Bureau des plaintes
    Commission de la construction du Québec
    8485, avenue Christophe-Colomb
    Montréal (Québec) 
    H2M 0A7

     

  • Make a suggestion or comment about our services
  • Make a complaint to the Commission concerning a process of public call for tenders or notice of intention

    Process of public call for tenders

    The Commission offers a mechanism for processing complaints filed respecting a call for tenders, company status, or certification of goods underway. The Commission receives the complaints, analyzes them, follows up, and makes the recommendations required.

    A company may file a complaint respecting a public call for tenders if the documents in this call for tenders or if a modification made to these documents:

    • Set out conditions that do not ensure honest and fair treatment of tenderers
    • Do not allow tenderers to compete although they are qualified to meet the stated procurement requirements
    • Are otherwise not compliant with the statutes and regulations respecting public contracts

    Process of notice of intention

    A company may also file a complaint with the Autorité des marchés publics (AMP) respecting a contract entered into by mutual agreement if, after publication of a notice of intention in the electronic tendering system (ETS):

    • It disagrees with the decision
    • It wishes to report a noncompliant situation

    Before filing a complaint

    Before filing a complaint, consider contacting the person responsible named in the call for tenders documents or in the ETS in order to obtain further details respecting the call for tenders or notice of intention. This person may be able to answer your questions, comments, or requests for details so that you can obtain further information, make a request for change or deferment, or share your observations.

    Filing a complaint

    The purpose of filing a complaint is to report a noncompliant situation respecting a public call for tenders or notice of intention.

    A complaint process may be interrupted. The withdrawal of a complaint must be made before the deadline for receipt of complaints.

    Who may undertake a complaint process?

    Only legal persons interested in participating in the bidding or awarding process with the intention of executing the contract and with the capacity to do so may make a complaint.

    Legal persons must be:

    • An enterprise
    • A group of enterprises
    • Or their representative

    According to the Act Respecting Contracting by Public Bodies, an “enterprise” means a legal person established for a private interest, a general, limited, or undeclared partnership, or a natural person who operates a sole proprietorship.

    How to file a complaint

    To file a complaint concerning the public call for tenders process, you must:

    1. Fill out the Complaint Form Filed with a Public Body from the Autorité des marchés publics (AMP)
    2. When you have filled out, send the form by email to the following addresses:

    Your complaint must be filed during the period for filing complaints mentioned in the call for tenders document on the ETS.

    To file a complaint concerning the notice of intention process, you must refer to the Autorité des marchés publics.

    Deadlines with respect to processing complaints

    When you file a complaint, the Commission agrees to:

    • Respond to your complaint within three days before the deadline for receiving filings, to all complainants at the same time.
    • Make the corrective measures necessary by writing an addendum, if applicable.

    To find out more about processing deadlines for your complaint and your rights in this process, consult the procédure portant sur la réception et l’examen des plaintes prévue à l’article 21.0.3 de la Loi sur les contrats des organismes publics (LCOP) (available in French only).

    If you disagree with the decision made by the Commission, you have the right to file a complaint with the Autorité des marchés publics within three days following receipt of the decision.

To learn more

X

By continuing to navigate on this site, you accept the use of cookies and other tracers enabling us to propose content and promotions adapted to your interests and to gather visit statistics for the purpose of improving your navigation experience. You may block the transmission of data at any time by using the Google add-on.

To find out more about our confidentiality policy and conditions of use, click here.

Confirm